
QUOTE FROM WALDEN SAVINGS BANK
“I would like to start by stating unequivocally, "Our Conversion to Banker's Window was the BEST we've ever gone through at Walden Savings Bank!"
The Xyquad team worked with us to create a complete Project Plan start-to-finish. Their timeline was designed to meet our goals. Yet, despite our aggressive conversion schedule, we didn't feel rushed! When we got distracted by other IT projects, they helped to keep us on track to hit all of our target dates. Training our users was a breeze – because the Banker's Window software is intuitive and easy-to-navigate. Things went so well (from Day 1), that we compressed our two-week conversion schedule into one.
You may be thinking, "But what about after the initial conversion?" Well, we've been using Banker's Window for over four months and the news just keeps getting better! We really like that our Project Manager continued with us for ongoing support. Any questions/problems that might arise are resolved much faster when you don't have to explain all the details of your environment/software customization to Technical personnel. It's almost like the Xyquad team is an extension of our IT staff.
Banker's Window also has a great Authoring Toolset. It's included in the price and really user friendly. That's a refreshing change from our prior front-end system. (We chose not to purchase their optional tools because they were expensive and complicated.) With Banker's Window, we've been able to customize our software and forms in-house in order to best meet our business needs. The Workflows have been especially useful for our tellers!
We're very happy with our decision, the performance of Banker's Window, and the excellent support we received from Xyquad.”
Vice President – Information Systems
Walden Savings Bank
April 2007
QUOTE FROM FARMERS AND MECHANICS
"Farmers and Mechanics Federal was in search of a new teller system and after much consideration, we chose the Banker's Window product for our front end. We converted in May of 2007 to this system. Joyce Conway was named our XYQUAD project manager. She was very considerate of our needs; knowledgeable of the product; trained us with professionalism. After training, the conversion went as smooth as silk. We converted a few teller positions the first day and all the rest within two days later. It didn't take long for everyone to acclimate themselves to the new software. The transition from our old software was nearly seamless.
After almost a year of using this system, we are very thankful and pleased with the results. We know we made the right choice. We have NO regrets! Joyce has continued to be our XYQUAD support representative. Believe us, it is great to have the same person in charge of our account throughout the process instead of being ‘handed over’ to a different group after conversion.
Farmers and Mechanics Federal recommends the XYQUAD Banker's Window product to anyone looking for front end software which is user friendly, easy to personalize and competitively priced.
We feel XYQUAD was a great fit for us."
Nick Skinner, Vice President
Jami Corbin, Customer Service Representative
Farmers and Mechanics Federal
April 2008
QUOTE FROM MIDSATE FEDERAL SAVINGS
AND LOAN ASSOCIATION
"Midstate
recently converted to Banker's Window and I wanted to thank
Xyquad for making it such an easy process. Xyquad's staff was
very well prepared, efficient and responsive to our needs.
Support during the conversion and after has been excellent.
There are a couple of points that I think set Xyquad apart from
its competition.
The
product is comprehensive and intuitive, but
affordably priced for a small institution. The
other products we tested with the same
complexity level were well beyond our budget.
The
authoring feature surpasses any I have seen. We
can change screens, descriptions, create lists,
etc. – all on our own. It is easy to use and
changes are affected immediately.
Xyquad
stays ahead of the curve. This year was our
first MISER release under Xyquad, and all the
changes had been implemented and tested prior to
the release date. What a pleasure, not to have
to play catch-up or log numerous support calls.
Last, but definitely not least, support! You can still talk to a person and the response time is very fast – most issues are resolved within 24 hours. Support issues are regularly addressed in new enhancements.
A
special commendation should go to Joyce Conway, who has been an
invaluable tool in this last year. She has been extremely
helpful and a great asset to Xyquad."
N. Alan Anthony, President
Midstate Federal Savings and Loan Association
January 2006
QUOTE FROM FITCHBURG SAVINGS BANK
“Fitchburg Savings Bank, fsb converted to Xyquad's Banker's Window software in November 2006 from the S1 Zeus product. We staged the conversion over several days for our 7 locations.
Our institution's project team evaluated the Zeus successor FSBA, Fidelity's MISER BA, and Banker's Window during our due diligence process and mistakenly thought our decision would be between FSBA and BA. An online demonstration of Banker's Window caught our attention.
Our team was very impressed with the intuitiveness of the Banker's Window software demo, especially our Retail delivery staff. Currently, our bank does not have a formal training department, so user friendliness and ease of navigation are essential components to us for a front-end system. Additionally, the centralized, single server solution was an attractive option for us, for more efficient administration, as well as reduced hardware expense. Also included in the basic package is a comprehensive customization toolkit, providing for forms authoring and basic transaction changes. Our user reference check yielded many satisfied customers touting legendary customer service.
The transition was virtually seamless with no adverse effects to our staff or customers. Staff was balanced and out the door in less than 30 minutes the first night of conversion. I credit the success of this endeavor to the detailed project plan from Xyquad, executed precisely and professionally by Joyce Conway, and also the efforts from FSB's conversion team.
We've been running Banker's Window for 2 months and are extremely pleased with the following:
Even non-technical, occasional end-users find Banker's Window easy to use.
Xyquad was exceptionally receptive to enhancements that benefit the Banker's Window user base, and are quick to modify accepted software changes.
Centralized server delivery regarding response time and administration performs as expected; no communication response time degradation and the simple administration.
Response and resolution for support calls is exemplary from all support staff.
There were no issues with 2006 MISER release.
Banker's Window was a sound choice for Fitchburg Savings Bank's environment and I recommend including Xyquad in your evaluation. They deliver."
Paula Murphy
First Vice President – Technology
Fitchburg Savings Bank (now Rollstone Bank & Trust)
January 2007

QUOTE FROM EASTERN SAVINGS BANK
"Once Eastern Savings Bank was presented with the opportunity to
view the Banker's Window product, as a front-end interface to
the MISER system, there was no turning back. The software spoke
for itself in terms of ease of use and intuitive workflow, and
Xyquad was sincerely interested in meeting our needs from day
one.
Their team consists of highly professional, knowledgeable,
enthusiastic individuals ready to anticipate and support our
needs. We also found the product to be a cost effective solution
for our institution.
Easter Savings Banks' transition to Banker's Window was
virtually seamless. The conversion process was extremely
organized and well documented. I don't recall ever being
involved in a conversion that was managed so effectively.
We
will enjoy working with Xyquad and the Banker's Window software
for many years to come!"
Lynn C. Karas, MISER Product Manager
Eastern Savings Bank
September 2005
QUOTE FROM SECOND FEDERAL SAVINGS
AND LOAN OF CHICAGO
"Second Federal Savings and Loan of Chicago selected the Xyquad
product to replace an aging teller system in 2000.
We were so comfortable with the product's performance,
cost and reliability that, when it came time to switch to MISER,
we insisted that we convert only if we could continue to use a
Xyquad Banker's Window product.
Xyquad came through, wrote an interface to the MISER core
process system, and supported us through our entire conversion.
Xyquad was there from day one, training our staff, answering our
calls and responding to our inquiries.
They were professional and followed through on all items;
they were innovative in the creation of the interface, carrying
over some of features that we had on the previous core system.
In addition, we found this to be the most cost effective
solution for our bank.
We
are pleased with the performance and reliability of both the
software and Xyquad employees!"
Mark T. Doyle, President and CEO
Second Federal Savings and Loan of Chicago
February 2005
QUOTE FROM ROLLSTONE BANK & TRUST
"No matter how good a product is, it is inevitable that an issue will arise at some point. How your service provider addresses issues is a true test of your relationship. Since our conversion onto Banker's Window in November 2006, Xyquad has consistently lived up to their reputation of impeccable customer support. They have now demonstrated to us they possess comparable skills at problem resolution.
Rollstone Bank's Assistant Vice President and eBanking Delivery
Manager, Katherine Sullivan expressed the following comments
after a recent incident:
'Since our conversion to Xyquad's Banker's Window product in November 2006, it has been apparent that we made the right choice. This has been reinforced time and again because of our Project Manager, Joyce Conway.'
However, recently, I reported a major issue
impacting our branches regarding our central server environment.
Branch login times first thing in the morning were inordinately
slow. A team was put
together by Xyquad to address the problem. Within two weeks of reporting the problem, the Xyquad
team, with the assistance of myself and our network systems
manager, identified the problem, tested solutions and
implemented a change to reduce the login time (with new rates)
at remote locations to less than 30 seconds!!
It is very comforting to know that an entire team of
very professional individuals is available to us.'
Xyquad's
team demonstrated initiative, focus and tenacity in diagnosing
and resolving this issue.
We continue to be impressed with this company's exemplary
performance as a software provider."
Paula Murphy
1st Vice President -
Technology
Rollstone Bank & Trust (formerly known as Fitchburg Savings Bank)
May 2008