Fiserv Client Testimonials
"TierOne
Bank has been a Xyquad customer since 1995 when the bank first
installed the VBOSS+ system. Since then we have implemented many
system enhancements, including a major upgrade to the
Windows-based Banker's Window product.
Throughout
this entire period, Xyquad has consistently provided excellent
customer service and support for all issues that have arisen. In
addition Xyquad has frequently sought our opinion regarding
enhancement requests for additional features and functionality.
Xyquad has consistently responded in ways that have exceeded our
expectations with the timely delivery of these important
changes.
We very
much appreciate our business partnership with Xyquad and feel
that they truly care about TierOne Bank as a customer. We look
forward to working with them in the future."
Dave Witters, Senior Vice President
Information Services Manager
TierOne Bank
QUOTE FROM FIRST KANSAS FEDERAL
SAVINGS BANK
"In the
third quarter of 2001, the decision was made that the time had
come to upgrade our old DOS teller platform. After researching
available options, we selected Banker's Window as our new teller
platform.
Prior to
making the decision to sign a contract with Xyquad, we talked
with several of their users about the software and support. It
was hard to believe the accolades of the Xyquad clients that I
talked with, surely no software company is that good, I thought.
Xyquad's
product and support far exceeded my expectations, and lived up
to the praise of their users!
Since our
conversion in December 2001, we have been extremely satisfied
with both the software and support. We are very happy with our
decision to convert to Banker's Window."
Daniel G. Droste, Senior Vice President
First Kansas Federal Savings Bank
"As of
Friday, June 7, 2002, Yakima Federal Savings has successfully
converted all 120 of our teller workstations from VBOSS+ to
Banker's Window software. The purpose of this letter is to thank
Xyquad Inc. and its employees for the conversion assistance and
support and to offer Yakima Federal Savings as a reference for
future Banker's Window clients.
As you
know, Yakima Federal Savings began using VBOSS+ upon our
conversion to Fiserv Vision in 1996. At that time, Fiserv did
not have proprietary teller software and they recommended Xyquad
and VBOSS+. We used VBOSS+ software for over six years and were
always more than satisfied with the support and service Xyquad
provided.
When it
came time to upgrade we looked at both Fiserv's VIP and Xyquad's
Banker's Window teller software. We decided to stay with a
Xyquad product for various reasons. Top among the reasons is
that we can count on Xyquad employees to support us every step
of the way through a conversion and beyond. We have found
Xyquad's service to be exceptional.
We owe
a special thank you to Joyce Conway, our Xyquad Project Manager,
for leading us in the conversion planning and then following up
with us as we completed the conversion."
Leanne F. Antonio, Senior Vice President
Yakima Federal Savings Bank
QUOTE FROM A.J. SMITH SAVINGS BANK
"A.J. Smith Federal has
been a user of Xyquad’s Banker’s Window software since 1997.
Banker’s Window provides an interface that is both user friendly
and easy to use which has assisted in the ease of training new
employees. The help screens are very informational and
accommodating. Our employees have always been comfortable with
the navigation of the software. The software offers a
trouble-free way for file maintaining fields, screens,
authorities, etc. when changes in the bank’s operations
necessitate an update.
Xyquad has an excellent support staff and I cannot say that
enough. Especially our personal support representative, Joyce
Conway. Joyce is always willing and able to provide her superb
knowledge and expertise with the software and is always willing
to give her undivided time to us when needed. The support system
provided by Xyquad is one of the key reasons A. J. Smith Federal
Savings has no desire to migrate to any other company in the
future.
A.J. Smith Federal Savings Bank applauds Xyquad for their
excellent service, software and support. We would like to thank
Joyce and all the members of the Xyquad team for providing us
with that personal touch over the past 14 years."
Jo Anne Cano, V.P.
Robert Racinowski, A.V.P.
A.J. Smith Federal Savings Bank
"When I think of
Xyquad, I think of two words "Customer Service". AnchorBank has
been a long time customer of Xyquad and while technology
constantly changes, the one constant has been Xyquad's
outstanding dedication to Customer Service. A great example of
Customer Service is Xyquad always goes above and beyond what is
asked of them. If we report an issue or ask for an enhancement,
they will respond with a "we can do that, but what about this as
well...." , resulting in an even better solution than we asked
for."
Pete D. Bachman, 1st Vice President - MIS
AnchorBank fsb
"When
it became apparent that our Teller Software needed to be
upgraded to a Windows-based program, I contacted many vendors
regarding their products and user references. I used this
information to determine the best product, at the best price, as
well as one that would meet both our current and future needs.
After an extended analysis period, it became apparent that
Banker's Window was a superior product and the best choice for
Park Federal Savings Bank. The Banker's Window Teller Software
product seemed to be developed with an ease of use and an
integrity that is hard to surpass.
The
training provided by Joyce Conway was excellent! It was quite
apparent that we were dealing with an intelligent, meticulous
and highly professional individual. Her vast knowledge regarding
all aspects of the program was unsurpassable. Her training
provided our 'Train the Trainer' staff with a confidence level
that allowed us to train our Tellers and Customer Service
Representatives in one day. This training was well received and
accepted by our employees with great enthusiasm.
Park
Federal Savings was able to convert its three branches in
November/December of 2001, with unbelievable ease. The entire
conversion process was almost a non-event and had very little
impact on our customers. In most cases, the customer was only
aware that there was something 'different' about their service
because of the new hardware as well as the speed in which the
transactions were processed.
Xyquad,
Inc. has a staff that consists of dedicated professionals that
are always ready to answer a question, provide support or offer
solutions to even the smallest problems. I would highly
recommend Xyquad because of the support provided by a company
that truly has customer satisfaction as its priority."
Maureen Schiesser, Vice President Information Services
Park Federal Savings Bank
"FloridaFirst Bank has been a customer of Xyquad Inc. for a number of years using their VBOSS+ software. Our recent conversion to their Banker's Window was a very smooth transition, almost a non-event in my book. Their well-planned out steps and assistance from all their staff simplified my job. Our FloridaFirst staff loves the new software and thinks it is very easy to use."
Carmen B. Ready, Assistant Vice President
FloridaFirst Bank
QUOTE FROM GREENVILLE SAVINGS BANK
"Greenville
Savings Bank has been a Xyquad client since 1994, first
utilizing the VBOSS+ system and then converting in 2001 to their
windows-based Banker's Window product. Throughout our long-term
relationship with Xyquad, the customer support we have received
has never waivered. They remain the most courteous,
knowledgeable and professional support team we have. One of the
greatest assets continues to be the stability of their software
with easy to install updates and enhancements that keep pace
with industry changes. We continue to be satisfied with our
business relationship with Xyquad and look forward to many more
years with them as a business partner."
Michele Shearer, Vice President of Operations
Greenville Savings Bank
QUOTE FROM CHARLEROI SAVINGS BANK
"Going to Banker's Window was the smoothest conversion I have been involved in. There has been overwhelming acceptance and satisfaction by employees with the new system. The support provided by Xyquad Inc. prior, during and after the conversion is second to none."
Jim Miller, Systems Analyst
Charleroi Federal Savings Bank
QUOTE FROM BROADWAY NATIONAL BANK
"I would like to thank everyone involved in Broadway National Bank's conversion to Banker's Window Teller and New Account software. This was the smoothest conversion in which I have participated!
After only one day of training for each of our teller staff we implemented the new software. For the most part this conversion was a non-event. The tellers immediately began to process transactions with little to no disruption to our customers. In most cases the customers were not even aware that we had changed our software.
Once again I thank you for providing a clearly thought through program developed with quality customer service, both internally and externally, in mind."
Jeffrey B. McCloskey, Senior Vice President
Broadway National Bank
QUOTE FROM BOSTON FEDERAL SAVINGS
BANK
"Boston
Federal Savings Bank began its relationship with Xyquad in the
Fall of 1995 when we chose VBOSS+ Teller/Platform system as our
branch automation software when we first converted to our host
data center. Because of the very positive working relationship
we have experienced with Xyquad since 1995, Banker's Window was
high on our list of software to review, when we were ready to
upgrade our branch systems to a Windows application. After
reviewing competitive products, we made the decision to convert
to Banker's Window because it was clearly a superior product.
Banker's Window is well designed for use by both the teller and
the platform employee. The authoring system provides us with
great flexibility to customize the software to support our
operations.
Once
the decision was made to install Banker's Window, it took less
than 90 days to customize the software (including our own laser
forms), train our staff and begin our conversion. The branch
staff quickly learned Banker's Window so that the conversion
process had little impact on either staff or customers.
In
addition, we continue to experience great support from all of
the Xyquad software staff. There is always someone available to
answer a question or offer a solution. It feels like a real
partnership; we are glad to continue our relationship with
Xyquad and feel that it was a very positive decision to choose
Banker's Window."
Judith Kimball, Vice President of Savings
Branch Administrator
Boston Federal Savings Bank
QUOTE FROM WESTMORELAND FEDERAL
SAVINGS
"After using "Bankers Window" for over a year now, we have found it to be a very successful teller platform with many built in features to make the job of the teller easier and more efficient. The fact that the software can be run with off-the-shelf PC's and is driven by the Windows operating system makes our teller platform very economical and the job of training new personnel extremely easy. The tellers find that features such as speed keys, duplicate transaction keys and full electronic journal especially helpful. Although the software is full featured on its own, the ability to customize features easily ourselves, make administering the system quick and easy.
The support people at Xyquad are super, always helpful and supportive. They are there not only during the installation and training phase but continue to support their product and customers long after the initial sale."
George Johnson, VP-Finance
Westmoreland Federal Savings
QUOTE FROM CRESSON COMMUNITY BANK
The
"Banker's Window" Software is an excellent bank processing
package. It provides a very user-friendly system to access our
data processor. Xyquad's installation and technical support
staff have given Cambria County Federal extensive support on the
Banker's Window Software, as well as our network and other
software packages."
Suzette Wertz, Vice President
Cresson Community Bank (formerly known as Cambria County Federal)
QUOTE FROM FIRST FEDERAL S & L OF GREENE COUNTY
"First
Federal has chosen to remain a Xyquad customer for the past 16
years, because of their focus to a strong and reliable
relationship. Their strength lies in their outstanding customer
service due to their timely response to questions and their
responsiveness to changes with clear instructions. Their
software is easy to learn and use and is customizable, which
provides greater control to us as a customer for bettering
ourselves to run our business. We have been pleased with all
aspects of Xyquad and look forward to a continued partnership
with them."
John E. Mariner, President/CEO
First Federal S & L of Greene County